Terms of Service

Last updated: 16 April 2026

Article 1 — Identification of the provider

Article 2 — Purpose

These Terms of Service (hereinafter "ToS") define the conditions under which MKRBIZCOACH (hereinafter "the Provider" or "the Coach") delivers individual coaching, entrepreneurial mentoring, and professional accompaniment services to any natural or legal person (hereinafter "the Client") who has requested such services.

The ToS apply to all engagements regardless of delivery format (in-person or video conference). They prevail over any purchase conditions of the Client, except where expressly agreed in writing.

Article 3 — Acceptance

Signing a commercial proposal, quote, or coaching agreement — or paying a deposit — constitutes unconditional acceptance of these ToS. The Client acknowledges having read the ToS prior to entering into the agreement.

Article 4 — Services offered

4.1 Executive coaching

Individual accompaniment for executives, senior managers, and executive committee members. Typically includes 8 to 12 sessions of 60 to 90 minutes, spaced two to three weeks apart, with an initial framing session and a closing review.

4.2 Entrepreneurial mentoring

Accompaniment for founders and leaders of start-ups and SMEs. Typically includes 6 to 10 sessions of 60 to 90 minutes, with the possibility of asynchronous exchanges between sessions as agreed.

4.3 Onboarding & role transition (90 days)

A structured 12-session program over three months, designed to frame a new role or scale-up transition. Weekly or biweekly sessions, scheduled as agreed.

4.4 Bespoke engagements

Any other accompaniment format (team coaching, shadowing, professional assessment) is covered by a dedicated quote specifying scope, duration, and price.

Article 5 — Delivery

Sessions take place either in person (Paris, Brussels, Geneva, or at client site within the European Union, with travel costs invoiced separately), or by video conference on a secure platform (Zoom, Teams, Google Meet — by Client preference).

Working languages available are French, English, German, and Spanish. The language is agreed during the initial framing session.

The Coach commits to delivering services with diligence and in accordance with the ethical and professional standards of the International Coach Federation (ICF), of which he is a member.

Article 6 — Pricing and payment terms

Prices are quoted in euros (€) and set by personalised quote based on format, number of sessions, and terms. Prices may be stated exclusive or inclusive of tax depending on the Client's status and applicable tax rules.

Unless otherwise stated in the quote:

• B2B clients — invoicing in one or multiple instalments based on engagement volume; payment at 30 days net from invoice receipt; late payment interest equal to the ECB reference rate plus 10 points (Directive 2011/7/EU) in the event of delay.
• B2C clients (individuals) — 30 % payment on contract signature (deposit) and the balance before the final session, or session-by-session payment depending on the format agreed. Payment by bank transfer or other agreed means.

Article 7 — Right of withdrawal (consumer clients)

To exercise this right, simply notify your decision by email to info@mkrbiz.coach, or by any written means proving the date of notification.

Exception — early commencement of services: if, at your express request, the service begins before the end of the withdrawal period, you waive this right. In that case, you remain liable for an amount proportionate to the services already delivered.

Article 8 — Cancellation and rescheduling

Any cancellation or rescheduling request must be notified by email or telephone under the following conditions:

• More than 48 hours before the session: free rescheduling, with a new slot to be agreed within a reasonable timeframe.
• Between 48 and 24 hours before the session: free rescheduling once; beyond that, the session is billed at 50 %.
• Less than 24 hours before the session: the session is fully due, except in case of duly evidenced force majeure.

If the Coach is unable to attend, the session is systematically rescheduled to the first mutually available slot, at no cost.

Article 9 — Confidentiality

The Coach undertakes to maintain strict confidentiality over all information, data, and exchanges shared by the Client during the engagement, in accordance with the ICF Code of Ethics.

This obligation extends beyond the end of the contract. It may only be set aside in cases strictly provided by law (judicial order, mandatory reporting in case of vital danger).

When the engagement is funded by a third party (employer, training fund, client company), only a high-level summary may be shared with the funder, with the Client's explicit consent, excluding any confidential information.

Article 10 — Mutual commitments

10.1 Coach commitments

• Uphold the ICF ethical and professional framework
• Deliver services with professionalism, availability, and diligence
• Guarantee absolute confidentiality of exchanges
• Refer the Client to another professional if the request exceeds the scope of coaching (psychotherapy, legal advice, etc.)

10.2 Client commitments

• Engage actively in the coaching process
• Respect scheduled appointments and cancellation rules
• Pay for services within the agreed timeframes
• Openly express any difficulty or dissatisfaction to allow for adjustment

Article 11 — Best-efforts obligation

The Coach is bound by a best-efforts obligation and not an obligation of result. Coaching is a co-constructed process whose effectiveness depends closely on the Client's engagement. No specific outcome (promotion, performance, well-being, etc.) can be guaranteed.

Article 12 — Intellectual property

All methodological materials, tools, analysis frameworks, documents, and content provided by the Coach remain his exclusive property. The Client is granted a strictly personal and internal right of use, excluding any distribution, reproduction, or commercial exploitation without prior written authorisation.

Article 13 — Protection of personal data

Processing of the Client's personal data is described in the site's Privacy Policy. The Client holds the rights of access, rectification, erasure, restriction, portability, and objection provided by the GDPR.

Article 14 — Liability

The Coach's liability, all damages combined, shall not exceed the amount effectively paid by the Client for the relevant engagement. No liability may be invoked for indirect damages (loss of opportunity, reputational harm, etc.).

Article 15 — Force majeure

Neither party shall be held liable for a breach of its obligations resulting from a case of force majeure (an unforeseeable, irresistible event beyond the parties' control). Affected services will be rescheduled by mutual agreement.

Article 16 — Termination

In the event of a serious breach by either party, the other party may — after formal notice left unresolved for fifteen (15) days — terminate the contract by operation of law. Sessions already delivered remain due; sessions paid for in advance but not yet delivered are refunded.

Article 17 — Mediation and disputes

The parties undertake to seek an amicable solution to any dispute before taking legal action. A consumer Client may use free of charge:

• The European Online Dispute Resolution platform (ODR): ec.europa.eu/consumers/odr
• A consumer mediator competent in their country of residence

Article 18 — Applicable law and jurisdiction

These ToS are governed by Spanish law, the law of the Provider's place of establishment.

Failing amicable settlement, any dispute shall be submitted to the courts of Lugo (Spain), subject to mandatory consumer protection provisions applicable to consumers resident in another EU Member State, who may also bring proceedings in their country of residence.

Article 19 — Modifications

MKRBIZCOACH reserves the right to modify these ToS at any time. The applicable ToS are those in force at the date the contract is concluded.

Article 20 — Contact

For any question regarding these ToS:

• Email: info@mkrbiz.coach
• Telephone: +34 647 015 154
• Mail: MKRBIZCOACH — Michael Rausch, Obispo Aguirre 24-26, 3ª, 27002 Lugo, Spain